Frequently Asked Questions
Can't find the answer you're looking for?
📧 Email us: [email protected]
📝 Or use our online contact form
We're always happy to help.
📋 On this page
- 🛒 Orders
- 🚚 Delivery
- 💳 Payments
- 📦 Products
- 👤 My Account
- 📧 Order Status
- ↩️ Withdrawal from Contract & Returns
- 🤝 Still have a question?
Orders
Do I need to create an account to place an order?
No.
You can place an order without creating an account.
However, creating an account offers additional benefits:
-
access to your order history,
-
order status tracking,
-
faster checkout for future purchases,
-
eligibility for individual promotions and discount offers.
Can I amend my order after placing it?
Yes, provided your order has not yet been processed.
Please contact us as soon as possible:
📝 Or use our online contact form
Please include your order number.
Can I use a different delivery address?
Yes.
Your order can be delivered to any address, which may be different from the billing address or the person placing the order.
Can I place an order by phone?
Currently, no.
BritishShop.pl accepts orders exclusively through our online store.
However, if you experience a technical issue that prevents you from placing your order online, please contact us:
📝 Or use our online contact form
We will do our best to help you find a solution.
Delivery
How much does delivery cost?
Available delivery options and their costs are automatically displayed in your shopping basket after you add your selected products.
How long does order processing take?
The maximum processing time (dispatch from Warsaw) is displayed on each product page.
We always aim to dispatch your order as quickly as possible.
However, due to our logistics process, we are unable to individually expedite the dispatch time.
What should I do if my order has not been dispatched within the stated maximum timeframe?
Please contact us:
📝 Or use our online contact form
Please provide your order number and we will check the status of your order and update you.
Can I collect my order in person?
No.
BritishShop.pl is an online store and orders are dispatched by delivery services only.
Do you ship internationally?
Yes.
We currently ship to selected European Union countries.
You can find the latest list of available destinations and delivery options here:
👉 (insert link to Delivery Countries page)
If your country is not currently listed, please contact us:
📝 Or use our online contact form
We will be happy to check whether delivery is possible and advise you of the cost.
Payments
How can I pay for my order?
The currently available payment methods are displayed during checkout and are also described in our Terms & Conditions.
I experienced a problem with my Autopay payment. What should I do?
If your payment was not completed:
-
contact us and we will send you a payment link allowing you to retry the payment,
or
-
alternatively, you may make a traditional bank transfer using the instructions available on our website.
Please also let us know if you choose to change your payment method.
📝 Or use our online contact form
Can I receive a VAT invoice?
Yes.
To enable us to issue a VAT invoice, the invoice details must be provided during the ordering process, in accordance with applicable regulations.
Products
I cannot find a product. What should I do?
First, please use the search function.
For the best results, we recommend searching using the product's English name, as the majority of products are listed under their original UK names.
If you are using your browser's automatic translation feature, the search function may not recognise translated product names.
You may also wish to browse our New Arrivals section, where new products are added regularly.
If you still cannot find the product you are looking for, please contact us:
📝 Or use our online contact form
I cannot find a product in your online store. Can you source it?
Possibly.
BritishShop.pl is constantly expanding its range, but we do not aim to offer everything available on the UK market.
If you are looking for a product that is available in the UK but is not currently listed in our online store, please contact us.
We may be able to source it for you through our BringForMe service.
👉 Learn more about BringForMe (insert link)
📝 Or use our online contact form
What are the Best Before or Use By dates of your food products?
Every food product has its own individual Best Before or Use By date.
We do not store products for extended periods. Our stock is regularly replenished according to current availability on the UK market.
This means that the dates are comparable to those you would receive if purchasing the same product from a UK store at that time.
My Account
I forgot my password. How can I regain access?
Simply select "Forgot your password?" on the login page.
After entering your email address, you will receive a message allowing you to create a new password.
Order Status
Will I receive updates about my order?
Yes.
Once your order has been placed, you will receive an order confirmation email.
You will then receive further email updates whenever your order status changes.
You can also check your order status by logging into your customer account.
If you are not receiving our emails, please check your Spam/Junk folder.
↩️ Withdrawal from Contract & Returns
At BritishShop.pl, we are committed to providing a fair, transparent and efficient service to our customers. If, for any reason, you decide to exercise your statutory right to withdraw from a contract or wish to report an issue with your order, we will do our best to ensure that the process is handled quickly and smoothly.
How do I start?
The easiest way is to contact us using the contact form available on our Contact page or by email at:
Once we receive your request, we will acknowledge it and provide you with further information regarding the next steps.
Why do we ask you to contact us first?
This allows us to:
-
quickly locate your order,
-
identify which products your request relates to,
-
prepare the appropriate instructions,
-
process your request more efficiently and arrange any refund due without unnecessary delays.
It also helps us avoid situations where parcels arrive without sufficient information to identify the order or the customer.
Can I withdraw from only part of my order?
Yes. If your request relates only to selected products, it may cover those items only, where permitted under applicable law.
Damaged or incorrect products
If you receive a product that is damaged, defective or not as ordered, please contact us by email and, where possible, include photographs of both the product and its packaging.
In many cases this enables us to resolve the issue quickly without requiring the product to be returned.
Food products and best-before dates
All food products offered by BritishShop.pl carry the best-before or use-by date specified by the manufacturer.
Due to the nature of imported products and stock rotation, the remaining shelf life may sometimes be shorter than the maximum period available on the UK market. However, all products offered for sale are suitable for safe consumption in accordance with their intended use.
Where a product has a particularly short best-before date, this information may be clearly stated in the product description.
Can all products be returned?
No. Certain products or services are excluded from the statutory right of withdrawal under applicable law. This may also apply to selected products or services offered by BritishShop.pl.
Please refer to our Terms & Conditions for full details.
Important information
Please do not send parcels cash on delivery (COD) and always contact us before returning any products. This enables us to identify your shipment correctly and significantly speeds up the handling of your request.
Our philosophy
Since 2009, we have aimed to resolve every matter in a fair, sensible and customer-friendly manner. If you have any questions or concerns regarding your order, we encourage you to contact us—we will always do our best to find the most appropriate solution.
This page is provided for general information only. The detailed rights and obligations of both the Customer and the Seller are governed by the current BritishShop.pl Terms & Conditions and applicable law.
Still have a question?
If you have not found the answer you were looking for, please contact us.
📝 Or use our online contact form
We're always happy to help.
BritishShop.pl is more than just an online store.
It is a place for people who enjoy discovering products from the UK market and benefiting from the experience of people who follow that market every day.
And if the product you are looking for is not currently available in our online offer, we may be able to source it for you through our BringForMe service.
Log in with Facebook
Log in with Google